VOLUNTEER GUIDE TO ACCESSIBLE CUSTOMER TO ACCESSIBLE CUSTOMER SERVICE SERVICE Brought to you by Brought to you by www.TrishRobichaud.com www.TrishRobichaud.com
AGENDA Current Disability Statistics & Growing Rate of Disability Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Standards Regulations Accessibility Standards for Customer Service Recognizing Barriers to Accessibility
Story Time & Group Reflection Summary 2007-2013 www.ChangingPaces.com & Trish Robichaud 2 DISABILITY STATISTICS
2007-2013 www.ChangingPaces.com & Trish Robichaud 3 INCREASING RATE OF DISABILITY 2007-2013 www.ChangingPaces.com & Trish Robichaud 4 ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT AODA Accessible Ontario by January 1, 2025
Standards Customer Service, Employment, Transportation, Information & Communications & Built Environment Education to change attitudes, values & behaviours Public & private sector mandates Measures, policies & practices defined for removal & prevention of barriers Enforcement provisions to include audits, inspections & penalties 2007-2013 www.ChangingPaces.com & Trish Robichaud
5 PRINCIPLES OF ACCESSIBILE CUSTOMER SERVICE 2007-2013 www.ChangingPaces.com & Trish Robichaud
6 Dignity Independence Inclusion Equal Opportunity CUSTOMER SERVICE STANDARDS COMPLIANCE
Both public and private sectors Non-Compliance Penalties Establishment of Policies & Practices Use of Service Animals or Support Persons Notice of Temporary Disruptions
Training Feedback Process Format of Documents 2007-2013 www.ChangingPaces.com & Trish Robichaud 7 BARRIERS TO ACCESSIBILITY 8
Physical Barriers Communication Barriers Systemic Barriers Attitudinal Barriers 2007-2013 www.ChangingPaces.com & Trish Robichaud STORY TIME GROUP REFLECTION 2007-2013 www.ChangingPaces.com & Trish Robichaud 9
EVALUATION 2007-2013 www.ChangingPaces.com & Trish Robichaud 10 REVIEW Overview of the Accessibility for Ontarians with Disabilities Act, 2005, (AODA). Basic principles as well as the specific components of the Accessibility Standard for Customer
Service. Appropriate direction on interacting and communicating with people with disabilities as well as their service animals and support personnel. Clearer understanding of the types of barriers that people with disabilities face daily. 2007-2013 www.ChangingPaces.com & Trish Robichaud 11 QUESTIONS
Supernatural forces (gods) are involved; and at times intervene. 5. An elevated style is used (a serious tone of voice) 6. A long narrative poem that covers a vast amount of territory over an extended period of time ... Example:...
CAFOD has helped Samai‟s family learn how to grow their own food on unused swampland. The crops that Samai‟s family grow help them to have enough to eat and they can sell any extra crops so they have enough money...
Which types of cells are totipotent in plants and animals? How do cells lose their totipotencyand become specialised? How can totipotent stem cells be used to treat human disorders? Key words: insulin, mesophyll, xylem vessels, embryonic stem cells, clones, Explain...
Rhdfs: Connect HDFSto R. Rhbase: connect HBASE to R Rmr2: enable R to perform statistical analysis using MapReduce Ravro: enable R to read and write avro files from local and HDFS Plyrmr: enable user to perform common data manipulation operations,...
The RDA data ecosystem is summed up in this sentence introducing the RDA Board's announcement of RDA's strategic directions. The RDA package is delivered by an infrastructure of two interacting services. The human-facing components, including the guidelines and instructions, are...
Show algebraically that your posterior mean of θ always lies between your prior mean, ??+?, and the observed relative frequency of heads, ??. Show that, if the prior distribution on θ is uniform, the posterior variance of θ is always...
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