Specific responsibilities for people working in the HSC
Shannon Mangan 2017 BTEC LEVEL 3 HEALTH & SOCIAL CARE: Unit 2 Revision Learning Mats! Roles + Responsibilities of people who work in HSC sector Name________________________ Date ______ Teacher____________ TA Grade_______ WAG Grade______ Shannon Mangan 2017 Exam Preparation: Key Exam Details! What is in Exam 4 Sections (A,B,C + D) Each section will have Scenario. Time 1 hour 30 minutes 5 minutes at start to read paper. Section A 20 minutes Section B 20 minutes Section C 20 minutes Section D 20 minutes 5 minutes at end to check work. Marks Paper is out of 80 marks. Each section is out of 20 marks. Highest mark is out of section D (8 marks). SPAG will be marked. General Information: 1 hour 30 minutes Out of 80 marks Write in Black pen Each section is out 20 mark. 4 sections 20 marks each Each section will have scenario. SPAG will be marked. Key command words be: o Identify o Discuss o Describe o Explain Scenario will be about: Learning Disability Physical + Sensory Disabilities Age related needs Ill Heath What you need to do: Write in blank ink. Have breakfast beforehand. REVISE (Securing the knowledge!) Be organised Be prepared for exam. Have an early night
Shannon Mangan 2017 Occupational Therapists Provide support + equipment for people who are having difficulties carrying out practical activities in everyday life. Social Workers Provide support for people through difficult times in their lives. Children + Young peoples Service Ensuring they are safe + protected from abuse. Adult Services Support them living independent or in residential care. Care Assistants Provide support for people that have difficulties with everyday tasks. Responsibilities; Helping with general household tasks. Helping with personal care. Communicating with other HSC professionals. A Professional Roles Youth Workers Support young people to reach their full potential + become responsible for members of society. Responsibilities; Running programmes e.g. smoking. Running sports teams. Doctors Provide specialist medical care. Consultants (senior) Specialise in a particular field in medicine. G.P. (general practitioner) Provides care for people in the community. Responsibilities; Discuss + agree treatment plan for individuals. Diagnose illnesses. Monitor impact of treatment. Support Workers Provide support with financial management + domestic skills. Responsibilities; Helping with general household tasks. Filling in + sending off checks + letters. Midwives Supporting women through and after pregnancy. Responsibilities; Teach mothers how to feed + bathe their babies. Identify high risk pregnancies. Healthcare Assistants Provide support for people that have difficulties with everyday tasks. Responsibilities; Taking + recording patients temperature, pulse + weight. Washing + dressing patients. Serving meals + assisting with feeding if
needed. Health Visitor Working with children. Making sure they got the best start in life. Assess; Parenting skills Home + family situation. Development needs for the child. Care Managers Key leadership in residential settings. Managed residential care for; Adult with learning disabilities People in supported housing. Shannon Mangan 2017 District Nurse Visit patients at home providing support + advises. Responsibilities ; Assess needs of patients. Monitor the quality of care they Mental Health receive. Nurse Supporting them in their recovery. Responsibilities ; planning + providing medical care to people who are suffering Professional Roles Neonatal Nurse Care for new born babies that are premature or sick. Responsibilities; Managing a babies fluids. Preparing + checking medications. Recording observations + document babies care. Childrens Nurse Nurse Providing Practitioner Looking support + care for child + after patients. family.
Responsibilities Responsibilities; ; Treating prescribe wounds. medications Before + after treat illness care operation. administer Playing with the physical children. Learning Disability Nurse exams Improves well-being + social inclusion for people with Learning disabilities. Responsibilities; maintaining a persons physical + mental health. supporting a person in living a Adult Nurse Provided care for adults. Responsibilities; Writing care plans + records. Dealing with emergencies. School Nurse Prevents illness + promotes a healthy lifestyle. Responsibilities; Carrying out health assessments. Advising schools on their public health agendas. Role A Student Task: Research some of the roles from the two slides. Create a fact file file for each role you research. Fill in the table below, to form a fact file. Responsibilities Shannon Mangan 2017 Following Policies + Procedures + Preventing Discrimination Provide to meet service users needs. Aim to ensure that all staff + workers work within the law + to the highest professional standers. Information: Applying care values + principles. Promoting anti discrimination practice~ care service meets the needs of all people. Ensure safety to all. Maintaining confidentiality + privacy. Having value system that underpins the care practice. Good communication between provider + service users. Empowering individuals~ take control of their live + decisions related to their care. Policies Health + safety
Equality + diversity Medication Safeguarding Disclosing + Barring service Death of resident Complaints Providing Personal Care Wide range of equipment to extend the independence; Walk in baths Hand rails Non slip bathmats Adapted taps Core value for health + care professionals. Legal requirement~ Equality Act 2010. Religions Muslims + Hindus prefer to use bidet than paper + shower (running water). Strongly prefer to be treated + supported by same sex. Sikhs + Rastafarians dont normally cut their hair. Vegetarians dont eat fish, meat or based products. Vegans dont eat meat, or animal related products. Muslims + Jewish dont eat pork. Hindus + Sikhs dont eat beef. B Shannon Mangan 2017 Prescribing medication doctor nurse prescriber Dentist chiropodists + physiotherapists can prescribe some medication in certain circumstances. Healing + supporting people who are ill Accessing support from specialist agencies specialist agencies support + promote health + wellbeing of service users. Surgery district nurses monitor progress + provide specific treatment. Physiotherapist + occupational therapists support mobility + promote independence in daily living. Radiotherapy Support from G.P. on completion of treatment ensure full healing. B Support for lifestyle changes Healthcare professionals such as G.P. , practice ensures + district nurses can assist individuals to set up self help groups.
Organ transplant Support off specialist nurses, Physiotherapist, occupational therapists, counsellor, social worker may provide post-operative support. Enabling rehabilitation Providing equipment + adaptations to The specific programme will vary according to the persons physical + psychological needs + their home + family circumstance, including the level of support from their family, friends + carers. Other support from; Physiotherapists Occupational therapists Counsellors psychotherapists support people in being more independent IT that support Mobility aid: Walking sticks Walking frames Wheelchairs Adapted shopping trolleys Stair lifts Adapted cars Appliance that support daily living activities: Special cutlery thick, light handles easy to hold for people with arthritis. Feeding cups. Egg cups + plates with suctioned bottoms. Walk in baths + showers. educational achievements: Computers for visually impaired + blind people. Wheelchair access to all learning spaces. Additional time in exams for dyslexic people. Supporting routines of services users in day to day lives Supporting service users Shannon Mangan 2017 needs. They can be; Physical needs Emotional needs Social needs Spiritual needs Educational needs Professional need to be aware of their clients information. Such as; Community in which client lives. Their work. Family circumstances
Financial position Their interests Their hobbies. Their aspirations. Whole person Health care professional support clients in developing + maintaining a fulfilling + satisfying daily life. Planning Care Professionals assess needs + agree the right care with the service user. Asking family members + informal carers when appropriate. Informal carer contribute to review + evaluations of care provision + discuss about Care planning cycle approaches: Assessing individual healthcare needs of their service users Agreeing a care plan that promotes the service users health + wellbeing. Evaluating the effectiveness of the care implemented. Informal Care Care + support provided by relatives + friends, normally unpaid + in addition to the care provided by professional health + care providers. Assessment of Care + Support Planning B Shannon Mangan 2017 Ensuring Safety in HSC how people who work in health and social care ensure safety for individuals and staff through: Information Management + Communication Fostering rights + C responsibilities Supporting a patients right to choose their own lifestyle + helping them to accept their responsibilities. Example; some religions dont allow blood injections therefore they will refuse to take them, the professionals will respect their choice. Smokers outside the hospital, move them from the hospital to a place where they can smoke as they have a right to spoke. Care value base is a
range of standers for health and social care. 3 areas that is fostering equality & diversity, peoples rights & responsibilities + maintaining confidentiality of information. Use of protective equipment + infection Confidentiality of control; information Wash hands before + after any Any information contact. patients give you is Wear apron + gloves~ in contact private and with bodily fluids. confidential. Safe handling + disposal of sharp Example; professionals articles. arent allowed to share Employers must take information with care of own safety and anyone without your Fostering equality + diversity other Health care permission. Recognising + supporting peoples individual needs. workers. Involves with giving everyone the same quality of care + Work together to support ~ not treating everyone in the same way whilst provide the best care respecting peoples experiences, lifestyles + backgrounds. Data Protection act 1998 for patient. Example; bringing in a translator if an individual who cant/ Rules of holding + processing Not intentionally personal information. who speck little English so they can understand . damage equipment e.g. Electronic + paper records. Shannon Mangan 2017 Empowering Dealing with conflict in HSC Challenging behaviours are seemed as a risk Individuals Settings Provide support with their beliefs + in HSC Setting as it can hurt anyone. When dealing with conflict care practitioners need to (skills); Listen carefully. Stay calm. Try to see both sides of arguments/issues. Never resort to aggressive behaviour. It situation seem to lead to violence then; Make sure you now where doors/exits are. Remove anything that can be used as a weapon. Call for help. Promoting Antidiscriminatory practice Anti-discriminatory practice aims to ensure patients care needs
regardless of; Race Ethnicity Age Disability Sex orientation Prejudices of staff or other service users are appropriately cultures. HSC is a multi-cultural society. Specific needs must be meet; Languages Traditions Beliefs Diets Challenges faced; Patients speak little/no English. Provide wide range of foods. Religious observances. Task: Research some case studies of discrimination in the workplace. Make a record of the 5 Ws; who, what, where, why, when and how C Promote + support their rights to dignity + independence. This will boost self-esteem. Promote individualised care- care that meets the specific needs of each patient. Adapting HSC provision for different types of service There still discrimination users + prejudices. Anti-discrimination involves promoting equal opportunities + challenging discrimination at work. Health + care worker required to do; Address their own prejudices. Understand + meet patients needs. Actively challenge discrimination against patients. Ensuring setting is welcoming + accessible. Celebrate contribution of wide range of people. Compensate for negative effects of discrimination in society. Shannon Mangan 2017 Accountability to Professional Organisations Multidisciplinary: Combining or involving several academic disciplines or professional specializations in an approach to a topic or problem. Partnership working, to include: The need for joined-up working with other service providers
Ways service users, carers and advocates are involved in planning, decisionmaking and support with other service providers Holistic approaches. Care Certificate Introduced for HSC workers as they not members of regulated professional bodies. Benefit: Standers for HSC workers in their daily working life. Drawback: It no statutory requirement. C+D Holistic Approach Critical information needs to be passed on in order to provide emergency care for the wellbeing of the service. Healthcare professionals must consider PIES + spiritual while planning. GMC (Code of NMC (Code of Practice): Standards that patients + members of the public tell us they expect from Practice): Helps to protect healthcare professionals. They are: patients + Respect peoples right to privacy and confidentiality. improve medical Treat people as individuals and uphold their dignity. Listen to people and respond to their preferences and concerns. education + practice across UK. Code of Conduct How they deliver Set Standers there role: for social Setting the workers. standers for Helps doctors. workers Overseeing provide high doctors quality, safe education and + training. compassiona Managing the te, care + UK medical support. register. Outlines Investigating behaviours + Student Tasks: and acting on attitudes ~ 1. Can you pick out the key words of this topic? Use concerns about who use care flashcards etc. doctors. + support Helping to raise
2. What could you be asked in the exam, based on should standards rightly this topic? Create some exam questions and Shannon Mangan 2017 Monitoring the work of People in HSC External Inspections Ofsted (England) Reports directly to parliament, by law it must inspect schools with the aim of providing information to parent to promote improvement + hold schools to account. CQC (England) Makes HSC service provide people safe, effective, compassionate, high quality care + encourage care services to improve. HMIe Responsible for the inspection of public, independent, primary + secondary schools, colleges, community learning, Local Authority Education Departments + teacher education. Student Task: Write you answers in the space adjacent. 1. What are the responsibilities for Ofsted, CQC and HMIe? 2. Think of a situation when whistle blowing would be used? 3. Research a case study of a criminal investigation in H&SC. 4. S&C: Create your own method for monitoring the work of people in Whistleblowing Is the situation in which an employee reports poor or dangerous practice at their workplace to the press or to another organisation outside their setting. Line management Responsible for managing work of individuals + addressing issues with staff to take appropriate action. E Service user feedback Helps them improve the service for patients, so that they can get the best care. Criminal Investigations Is extreme circumstances (physical, sexual, emotional, financial abuse). Shannon Mangan 2017 BTEC LEVEL 3 HEALTH & SOCIAL CARE: Unit 2 Revision Learning Mats! Roles of
Organisations in HSC Name________________________ Date ______ Teacher____________ TA Grade_______ WAG Grade______ Shannon Mangan 2017 National Organisations NHS England HSC Northern Ireland NHS Scotland NHS Wales NHS Foundation Trust Funded by government. Independent organisations. It is to move decision making from NHS to local communities. Mental Heath Foundation Trust Provided by G.P. or support may be need form specialist service providers. Managed by the community. Community Health Foundation Trust Work with G.P. + local authority social department to provide HSC support. These may include; Adult + community nursing services. Health visiting + school nursing. End of life care. Walk in/urgent care centres. PUBLIC SECTOR G.P. Practices Funded according to workload. Receive further payment from NHS; Deemed to give a high quality service. For seniority based G.P. length of service. Adult Social Care For adults who have; disabilities, mental health, frail or other circumstances. Support provided; - Care in their homes. - Sheltered housing schemes. - Day centres. - Resident care for elderly. Childrens Services Support + protect vulnerable children + young people, their families + young carers. Includes; Safeguarding children at risk from abuse or significant harm. Help for parents + carers with parenting skills. Practical help in the home. A Range of Services Primary health care Provided by G.P.s, dentist, opticians + pharmacists. Services are normally accessed directly by service user when needed. Secondary health care Normally accessed by G.P. as they make referral to a consultant or other healthcare specialists. Tertiary Health care Provides specialist + complex services. e.g.: specialist spinal injury units or hospice support.
Student Task: 1. Create a set of flashcards for each sector. 2. Research and find information about the national organisations do different from each Referred as Voluntary sector or Third Sector Services. Shannon Mangan 2017 Independent Sector Third Sector Services social services provided by voluntary sector known by Third Sector Services. A Shelter Key features Help homeless + bad housing people who are struggling Not run for personal profit, any income is used to develop their through advise, support + legal services. services. Use volunteer for some services. NCVO (National Council for Barnados Managed independently of central government or local Voluntary Organisation) NACRO (National Association for the Care + Resettlement of Transform lives for authorities. Supports +promotes work for Offenders) vulnerable children voluntary sector. Change lives by designing + delivering service to equip people through services, with skills, advise + support to move on. campaigning + Funded MENCAP research expertise. Charities donations Improves lives of people with learning disability + their Central or local government. families. Private Sector Different aspects of private care providers; Private schools. Nursery + pre-school services. Hospitals. Domiciliary day care services. Residential + nursing home for elderly. Mental health services. AXA Help people to protect their possessions, themselves + their families. BUPA Not-for-profit private healthcare company. Providing a broad range of healthcare services, support + advice to people throughout their lives. Funded Fees paid directly by service users. Payments from health insurance companies (BUPAsubscription scheme).
Grants + other payment from central + local governments for services provided on their behalf. Student Tasks: 1. Uses the information and put it in a Mind map. 2. How is this helpful in the exam? 3. Find more information about organisations in each sector. The Range of Settings that provide HSC Hospital Shannon Mangan 2017 B Outpatients service; The Workplace Regular clinics Occupational Health they are Day surgery supposed to keep the workforce fit Other specialist + healthy. This helps them carry daytime care out duties for what they are Inpatients service; employed. Treatment for conditions that require Hospice Care Residential Care Improves quality of life for terminally ill people. 2 Types of care 24 hour specialist support. ACORNS A+E services; homes; Provide care for children 0 - 18 years with life limiting or life Residential Direct emergency treatment. threatening conditions + support for their families. care St. Marys Hospice provides Some barriers to accessing services may Helps + support families throughout patients illness + after help with be; death. personal Language Day care centres/units care. Inconvenient location of service Provide friendly, stimulating + supportive environment for Nursing Financial people who would be socially isolated. home Scare resources They serve; provide communication Elderly personal Self-referral National Eligibility People with disabilities, learning difficulties, mental health care. Person contacts a care provider Criteria problems + specific conditions (dementia).
where criteria is personally requesting help. Providers of the service; Voluntary providers, Statutory Third-Party referral applied to providers, Private providers. Someone you knew contacts a decide whether health or care service on another a service user is persons behalf. entitled to Professional referral support from the Health or care professional local authority Community Care Assessment contacts another service provider social services Professional assessment of care needs provided by a local to request support for a service department. authority. C Domiciliary Care Care provide in clients home. Services provide support with domestic tasks + intimate personal care that makes the user independent in their own home. ssues that affect access to Services Shannon Mangan 2017 D Ways Organisations Represent the Interest of Service Whistleblowing Charities + Users Patient groups Advocacy Complaints Policies Is the situation Voluntary organisations or Serious problem with Procedures + outcomes of any charities represent service users when they need to contact with official agencies. Charities act as pressure groups (aim to influence public opinion + government decision.) Care Quality Commission (CQC) Responsible for monitoring + inspecting health services + adult social care services in England. Aim to ensure HSC services are high quality + deliver safely, effectively + compassionately. CQC monitors + inspects; NHS Trust + independent hospitals. Dentist Residential care homes + nursing homes. Domiciliary or home care services. Mental health provision. Accommodation for people requiring treatment for
communication with patient then advocate may speak on their behalf. They build trusting relationship with clients by; Care meetings Writing letters Emails on clients behalf. National institute for health + care Excellence (NICE) Responsible for providing guidance on current best practice in health + social care. Aims to control + improve health + social care Ofsted provision. Regulates +inspects care provision for children + young people by inspecting; Nurseries, pre-schools + child minders. Fostering + adoption agencies. Settings providing residential complaints will be checked when the setting is inspected. Service user complains have right to; Their complaints dealt with effectively + timely way. Their complaint formally investigated Be told outcome of their complaint. in which an employee reports poor or dangerous practice at their workplace to the press or to another organisation outside their setting. Roles of Organisations that regulate + inspect HSC Services Organisations that Public Health England (PHE) Aims to protect +improve public health + reduce health inequalities. Responsibilities; Setting up health promotion programmes to improve the nations health. Research projects to improve our knowledge of public health issues + generate strategies to address Regulate Professions in HSC Services The Nursing + Midwifery Council (NMC) Royal College of Nursing (RCN) Health + Care
Professions Council (HCPC) General medical Council (GMC) E Shannon Mangan 2017 Responsibilities of Organisations towards People who work in Health + Social Care F Settings Supporting + safeguarding employees in HSC. Meeting National Occupational Standards (NOS) Standards of professional practice should be met in workplace. NOS underpins Code of Practice in care settings + curriculum for training of practitioners standards including codes of practice for professional bodies. Undertaking Continuing Professional Development Ensures the following the best practice + most up to date procedures. Responsibility of care managers to ensure that support staff that not members are also regularly update + extend their skills. Implementing Code of Practice Health + Social Care Act (2008) requires registered providers of care services must ensure they have sufficient numbers that are qualified to meet needs of service users. Also provide training +professional development ensuring their staff carry out their role. Social care settings required to complete induction programme + meet requirements of Common Induction Standards (2010). Follow protocols of regulatory bodies such as GMC. They provide protection for employees ensuring the standers are expected of them are clear. Internal + external complaints care organisations have professional organisations + inspection agencies to have formal procedures to address complaints. Allegations of poor practice are made against staff will be addressed to organisations internal disciplinary systems. More serious go to regulatory body. Extreme cases go to police. Membership of trade unions/professional associations Support them if they accused of professional misconduct or in conflict in other ways to employer.
Albert Einstein. Systems thinking: a new level of thinking. Seeing the whole picture. Exploring connections. Designing for the long-term. Source: Linda Booth Sweeny & Dennis Meadows (2010). The systems thinking playbook. White River Junction, VT: Chelsea Green Publishing. ...
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