Problem Solving - AFROTC Detachment 040

Problem Solving - AFROTC Detachment 040

Problem Solving Overview Objective of Problem Solving AF Practical Problem Solving Model (PPSM) 8 Step Model Objective of Problem Solving Objective

Help Airmen focus on problem solving skills that affect: Mission Workcenters People Approach aimed at: Increasing combat capability Making the AF more effective & efficient

Objective of Problem Solving Remove Waste and Inefficiencies Increase: Productivity Asset Availability Improve: Response Time and Agility Energy Efficiency

Sustain Safe and Reliable Operations Practical Problem Solving Method Practical Problem Solving Method Types of problems Something is broken, how do we fix it? Is there opportunity to make something better? Why did something happen? Find the answer New initiative to implement

Practical Problem Solving Method Step 1: Clarify & Validate the Problem Recognize the Correct Problem Go to source Observe first-hand State the Problem: ensures everyone working effectively towards same goals Tools

Go & See Value Stream Mapping (flow chart) Voice of Customer Practical Problem Solving Method Step 2: Breakdown Problem/ID Gaps Gather & Review Key Data Six Characteristics of Metrics (B-SMART)

Balanced Specific Measurable Attainable Results Focused

Timely Practical Problem Solving Method Step 2: Breakdown Problem/ID Gaps Value & Waste Analysis 8 Types of Waste Defects - Intellect Over-production - Motion Waiting - Excess Inventory Non-standard over processing

Transportation Always look for waste in processes Customer determines end value Practical Problem Solving Method Step 3: Set Improvement Targets Strategic: Visions of what the organization strives to become Tactical: Define performance level necessary to

make strategic vision a reality Practical Problem Solving Method Step 4: Determine Root Cause Most vital step Avoid efforts directed towards symptoms Find deepest point (root) w/in sphere of influence Brainstorm Tools

5 Whys Cause & Effect Diagram Control Chart Pareto Analysis Practical Problem Solving Method

Step 5: Develop Countermeasures Focus on selecting best solution(s) Have common & agreeable criteria Factors of analyzing criteria Effectiveness (will it work or prevent reoccurrence?) Feasibility (cost, resources, time, etc.) Impact (job, team, mission, Air Force, etc.) Action plan Clear & detailed

Consensus & ownership Practical Problem Solving Method Step 6: See Countermeasures Through Collect data according to action plan Monitor system Determine performance of tasks Are you hitting the targets Implement contingency plans

Provide training Practical Problem Solving Method Step 7: Confirm Results & Process Review & reassess the solution Ensure plan produced intended results Monitor project for performance

Baseline (Steps 1 & 2) B-SMART (Step 3) Where you thought you would be Meeting targets by deadlines Return to previous steps as necessary Practical Problem Solving Method

Step 8: Standardize Successful Processes Most commonly skipped Answer these questions: What is needed to standardize improvements? Do you have documentation? Tech order changes Air Force Instruction (AFI) changes Operating Instruction (OI) changes Restart Problem-Solving Process

Summary Objective of Problem Solving AF Practical Problem Solving Model (PPSM) 8 Step Model Practical Problem Solving Method

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