Current Focus and Priorities CommsDay Congress October 2016

Current Focus and Priorities CommsDay Congress October 2016

Current Focus and Priorities CommsDay Congress October 2016 Teresa Corbin ACCAN CEO accan.org.au/events ACCAN National Conference

No mobile coverage nbn roll-out problems Digital

First Reliability and Guarantees Cost Direct

carrier billing Lack of information Content Slow Broadband

No Ports Charged more for being low income Captioning and audio description

Digital literacy Outages and 000 Better communications services for poorly served areas Improved consumer safeguards and better regulation

Improved consumer decision making Digital literacy and Digital Government Affordable communications Improved accessibility Privacy and Cybersecurity Competition and market structures Better communications services in poorly served areas

Increased mobile coverage Mobile Black Spots Program Round 2 & 3 ACCC Mobile Roaming Inquiry Solutions for areas with inadequate broadband ADSL Availability Map Interim solutions before nbn arrives Equivalence of regional and metro

BIRRR and #datadrought Costs for regional users accan.org.au/consumer-resources Community Consultation Guide 2nd Edition: Tips to improve mobile connectivity Mobile coverage is a key issue for consumers ACCANs Community Consultation Guide

helps communities address issues with mobile coverage in their areas ACCAN is helping communities understand what mobile network operators look for when weighing investment decisions Better communications services in poorly served areas Increased mobile coverage

Mobile Black Spots Program Round 2 & 3 ACCC Mobile Roaming Inquiry Solutions for areas with inadequate broadband ADSL Availability Map Interim solutions before nbn arrives Equivalence of regional and metro BIRRR and #datadrought

Costs for regional users ADSL Availability Map ACCAN ADSL Availability Map Six Helpful Steps 1. 2.

3. 4. 5. 6. Waiting List Check other fixed providers Check fixed wireless options Check home wireless options

Check mobile broadband options Share your experiences and solutions Future protections and universal communications services PC Inquiry into Universal Service Obligation (USO) Departmental review Consumer Safeguards

Customer Service Guarantee (CSG) Wholesale level guarantees & benchmarks Review of TCP Code ACCANs 6 key principles of a Connected Consumer

1. access to voice and data services 2. affordable 3. standardised 4. accessible to all consumers 5. engagement with online services 6. digital literacy and empowerment ACCAN Connect Consumer position statement

Improved consumer decision making Independent Broadband performance benchmarking Consumer access to own data (eg miData) Better tested models for Ts & Cs Good comparison tools ACCAN consumer info materials Confident but Confounded

http://accan.org.au/broadband A Guide to Sky Muster services: Tips on connecting to satellite services What to expect from these services Navigating the retail market What to do if you have trouble connecting Information for communities and school of

the air families. Digital Literacy and Digital Government Inclusive digital government Digital Transformation Office should bring community with it ACCANs digital literacy

tools and e-learning platform for small businesses digital ready Affordable Communications Affordability Research Map accan.org.au/our-work/research/1241-affordability-map Centrelink Telecommunications Allowance

Analogue entitlements in a Digital Age Australian Digital Inclusion Index Measuring Australias Digital Divide The Australian Digital Inclusion Index 2016

Unequal outcomes for digital inclusion across Australia 2016 scores Australia = 54.5 Improved accessibility

NRS Review National Disability telecommunications Service Accessible ICT procurement Real Time Text & international developments Audio description Broadcast captioning

Privacy and Security National Digital Identity Data breach notification law Do not call register Security of personal data Additional Areas Internet of Things

NBN Roll-out Competition and Market Structures ACCAN market watch, net neutrality, ACCC market Study & mobile roaming inquiry accan.org.au Australian Communications Consumer Action Network

Your consumer voice on phones and internet Equipping consumers to stay connected Free subscription to weekly [email protected] Twitter: @ACCAN_AU Facebook.com/accanau 02 9288 4000

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