Giving & Receiving Feedback - Inflection Points

Giving & Receiving Feedback - Inflection Points

Giving and Receiving Feedback: The Leadership Challenge A Brown Bag Lunch Presentation Prepared for USIS, Grove City, PA Presented by: Dr. Barbara Vittitoe and Dr. Jim Wolford-Ulrich 22 July 2008 Todays Presentation Introduction and purpose Leadership basics Feedback basic concepts

Feedback as part of a leaders practice Giving feedback the leadership challenge Receiving feedback the leadership challenge Implications relevance to today Q & A Giving & Receiving Feedback 2 Introduction & Purpose Who we are What we hope to accomplish: Present an overview of an

important organizational skill Illustrate differences between leadership training and education Give an online learning sampler Giving & Receiving Feedback 3 Leadership Basics Giving & Receiving Feedback 4

What Leadership Isnt Leadership is often confused with Power Authority Management Administration Control Supervision Giving & Receiving Feedback 5 The Shifting Leadership Paradigm Old paradigm

Stability Control Competition Uniformity Heroic Individual New Paradigm Initiate change Empowerment Collaboration Diversity Purpose-driven Team

Giving & Receiving Feedback 6 Leadership is an influence relationship among leaders and followers who intend real changes and outcomes that reflect their shared purposes. Rost, 1993, p. 102. Giving & Receiving Feedback 7

Leadership: Common Themes Core leadership ingredients: assumption of personal responsibility ability to articulate a preferred future (vision) emotional intelligence, including intra-personal knowledge (self-awareness) and interpersonal influence (other-awareness) tendency to act or decide with conviction Boyatzis, 1997, p. 464. 8 Leadership: Five Components

Follower Leader Context Process The leadership process is both interactive and dynamic. Outcomes

Giving & Receiving Feedback 9 Feedback Basic concepts Giving & Receiving Feedback 10 Feedback . . . Is information: Any difference that makes a difference (Bateson)

Surrounds us, bombards us In In In In the environment the marketplace society

organizations Is necessary for adaptation and survival Feedback is an invitation to adapt, to grow Suppressing feedback leads to entropy and death Giving & Receiving Feedback 11 The Johari Window Known to You Unknown to You

Arena Blind Spot Facade Unknown Known to Others Unknown to Others Giving & Receiving Feedback

12 Effects of Giving & Receiving Feedback Arena Blind Spot Facade Unknown Greater openness Increased trust

Fewer surprises Less game playing Arena Facade Blind Spot Unknown Giving & Receiving Feedback 13

Giving Feedback The leadership challenge Giving & Receiving Feedback 14 Giving Feedback Is a choice we make Giving feedback sometimes takes courage Requires that we be observant Its easy to notice things we dont like Its also a valuable skill to recognize what we value and pass our appreciation along to

others It takes concentrated effort and imagination to identify what we do want (when it is absent) and to engage others in dialogue about how to achieve outcomes we collectively desire Giving & Receiving Feedback 15 The Art of Giving Feedback Assumptions We care about our own, our teams and our companys performance We take responsibility for effective communication We respect others need for autonomy, intrinsic

motivation, and self-direction A skill that we continually hone Tailor the approach to the particular person Act appropriately given the situation Keep the big picture in mind Encourage open, mutual feedback Giving & Receiving Feedback 16 Receiving Feedback The leadership challenge

Giving & Receiving Feedback 17 Framing Feedback We Receive Feedback plays an essential role in leading ourselves to grow and make changes in our behavior Attitude Matters Feedback can be a gift, regardless of the source We are not our behavior. Be kind to yourself! Guard against two natural tendencies: to rate our performance more highly than others do to blame others or circumstances when we fail

Giving & Receiving Feedback 18 Mining Feedback for Gold Turning Feedback into Change Understand the organizational norms on giving and receiving feedback Design ways to get the feedback you need Create a feedback-rich climate Feedback is the breakfast of champions -- Ken Blanchard

Giving & Receiving Feedback 19 Implications Relevance to todays organizations Giving & Receiving Feedback 20 Todays Global Context Organizations: larger, flatter, more complex

Leadership is needed at all levels not just the top Leaders and followers who are sensing what is happening in their part of the organization / world and sharing that information with others A companys reputation is fragile Employees need to speak out quickly whenever they see poor quality or service Retaining talent is critical Abundant, open and balanced feedback supports a positive, performance-based culture Giving & Receiving Feedback 21

Your Questions? We appreciate your feedback! Giving & Receiving Feedback 22 For Further Learning: http://www.inflectionpoints.com/ usis

Giving & Receiving Feedback 23 References Boyatzis, R. E. (1997). Management: A sociological introduction [Review of the book Management: A sociological introduction]. Human Relations, 50(4), 461466. Luft, J. (1969). Johari Window. An experience in selfdisclosure and feedback. In J. W. Pfeiffer & J. E. Jones (Eds.) A handbook of structured experience for human relations training. San Diego, CA: University Associates. Rost, J. C. (1993). Leadership for the twenty-first century. Westport, CT: Praeger. Vittitoe, B. J. & Wolford-Ulrich, J. (2006). Defining leadership

[Narrated PowerPoint presentation]. Pittsburgh, PA: Duquesne University, School of Leadership & Professional Advancement. Giving & Receiving Feedback 24

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