Fundamentals of Management 5e. - Robbins and DeCenzo

Fundamentals of Management 5e. - Robbins and DeCenzo

Supervision in Organizations Chapter 11 Supervising Groups & Work Teams 111 Learning Outcomes After reading this chapter, I will be able to: 1. Contrast a group and a team. 2. Define norm.

3. Explain the relationship between cohesiveness and group productivity. 4. Describe who is likely to become an emergent leader in an informal group. 5. Explain what a supervisor can do when group norms are hindering department performance.

6. List the characteristics of teams. 7. List actions a supervisor can take to improve team performance. 8. Describe the role of teams in continuous-improvement programs. 112 What is a Group?

Group Two or more interacting and interdependent individuals who come together to achieve particular objectives (p. 305) Formal Group Example: task force Committees, group meetings, work teams, Informal Group Groups which are natural formations that appear in the work environment in response to the need for social

contact (often to share frustration or let off steam) 113 Why Do People Join Groups? 114 Understanding Informal Groups To have a better understanding of informal groups, the following: Norms Acceptable standards (e.g., effort and performance, dress, and loyalty) shared and enforced by the members of a group Output level Absenteeism rates socializing

Cohesiveness The degree to which members are attracted to each other and are motivated to stay in a group Emergent leadership A leader who emerges within a work group without having formal authority in the organization 115 Examples of Cards Used in Asch Study Solomon Asch and Group Conformity: Does the desire to be accepted as a part of a group leave one susceptible to conforming to the groups norms? Will the group exert pressure that is strong enough to change a members attitude and behavior? According to the research by Solomon Asch, the answer appears to be yes.

Exhibit 8.9 116 How to Influence Informal Work Groups Group Norms Reward members who act against dysfunctional norms Request Transfer of one or more members Give preferred work assignments Department Goals Show how dysfunctional behavior undermine organizational, departmental, or group goals Emergent Leaders Identify and develop positive relationship with emergent leader

Utilize grapevine and validate concerns with emergent leader 117 Teams vs. Work Groups Teams work groups established by the organization & have designed work assignments and established tasks. Groups individuals working together to share info & to make decisions to help each other perform better 118 Turning Groups into Teams

Working group group of individuals who interact to share information to help each other perform better Pseudo team product of negative synergy Potential team Going in the right direction but not there yet Real team unit with a set of common characteristics that lead to consistently high performance 119 The Stages Of Team Development Stage 1: Forming The team experiences

uncertainty about its purpose, structure, and leadership. Stage 2: Storming Intragroup conflict predominates within the group Stage 4: Performing The team develops a structure that is fully functional and accepted by team members. Stage 5: Adjourning

The team prepares for its disbandment. Stage 3: Norming Close relationships develop and group members begin to demonstrate cohesiveness. 1110 How to Build Real Teams Small Size ten or fewer people Complementary Skills Technical skills Problem solving/decision-making skills Interpersonal skills

Common Purpose vision with meaningful purpose Specific goals specific and realistic goals Common Approach plans with equal workload Mutual Accountability individual and group level Social loafing: the tendency of an individual in a group to decrease his or her effort because responsibility and individual achievement cannot be measured 1111 Team Challenges for Supervisors 1112

Recently Viewed Presentations

  • Revenge tragedies  Elizabethan writers were inspired by the

    Revenge tragedies Elizabethan writers were inspired by the

    Homework project. Skim through the scene and note where the following sections begin and end. ... The use of willow is particularly iconic in relation to Ophelia (whose story is almost identical to Barbary's). ... How important is Desdemona's friendship...
  • Ch. 1 Life: Biological Principles and the Science of Zoology

    Ch. 1 Life: Biological Principles and the Science of Zoology

    Use a memory sentence to remember the order of the taxa, like… Kings King. Play Phillip. Chess Came. On Over. Fine For. Green Great. Silk Spaghetti ... evolutionary "tree" that relates extant and extinct species. Accomplished by studying characters, features...
  • Introduction to Ctci Corporation

    Introduction to Ctci Corporation

    Corporate Presentation Our Vision To become a leading global provider of engineering services and innovative technologies JAN 2008 History 1959 - China Technical Consultants, Inc. (C.T.C.I.) established 1979 - CTCI Corporation founded by C.T.C.I. and two financial organizations (C.T.C.I. now...
  • March 30th-April 3rd Warm-ups - North Bend Middle School

    March 30th-April 3rd Warm-ups - North Bend Middle School

    Which is the longest poem: an epic, a ballad or a sonnet? What European country awards Nobel prizes each year? What's the total number of degrees in any triangle? What system distributes oxygen and nutrients to our body cells? If...
  • 2015 DAC Meeting

    2015 DAC Meeting

    Grade 3 - ¼ inch and centimeter increments. Grades 4-6 - 1/8and centimeter increments. Grades 7-8 - 1/16 and centimeter increments. Double check ruler increments to ensure that the appropriate rulers are distributed to the appropriate grades.


    Transition class offered by Lvn tri club in APRIL- will show that slide later Even IM walk Consider a Bike ride early that week maybe a light run two days prior to the race * See ankle chip on left...
  • Type Title Here

    Type Title Here

    Ashish is a Certified Business Analysis Professional (CBAP®) and a Certified Six Sigma Black Belt. In his previous assignment, Ashish Mehta was a Vice President and Global Practice Head - Business Analysis at NTT DATA Inc. where he established a...
  • The Florida Invasive Species Partnership (FISP): Invasive Species

    The Florida Invasive Species Partnership (FISP): Invasive Species

    FWC--IPMS having FNAI map DOT borrow pits for presence of invasive species. DACS cogongrass initiative: IPMS paying for regional-specific plant id cards for county DOT's along GA border. FISP Developments. Memorandum of Understanding between all FISP partners.