Customer Engagement Group Meeting 11 Agenda 10th April 2019 ...

Customer Engagement Group Meeting 11 Agenda 10th April 2019 ...

Customer Engagement Group Meeting 13 Agenda 12th June 2019 Location Ashbrook Court, Prologis Park, Central Blvd, Coventry CV7 8PE Content 1 Welcome, Declarations Of Interest & Independence Statement Timing Delivery Method Speaker 09:00- 09.30 All Private session Forward & Executive Summary 09:30 09:50 Lead: Zoe McLeod, + All CEG Forward & Executive Summary 09:50 - 10:30 Ofgem Methodology 2 Break Mark Belmega, Dave Moon, Richard Court, Chris Rison Pre-read material 10:30 - 10:45 10:45 11:15 Lead: Janet W, Helen F Mike F, Tony D, Kerry M, Ian R 3 Private session - Commitments (Quality Experience) 10:45 11:15 Lead: Zoe Mc Simon G, Victoria P, Leslie S, Martin S, Rish C, Alison W 4 Commitments (Environment) 11:15 12:45 Richard Court, Dave Moon Pre-read material 4 Commitments (Quality Experience) 11:15 12:45 Mark Belmega, Chris Rison Pre-read material 3 Private session Commitments (Environment) Lunch 12:45 13:15 13:15 13:45 Lead: Simon G Rish C, Martin S, Alison W, Janet W, Mike F, Tony D 5 Private session Commitments (Trusted) 13:15 13:45 Lead : Helen F Zoe Mc, Kerry M, Ian R, Leslie S, Victoria P, 6 Commitments (Network Resilience) 13:45 15:15 Dave Moon, Richard Court 6 Commitments (Trusted) 13:45 15:15 5 Private session Commitments (Network Resilience) Break Mark Belmega, Chris Rison Private session Managing Risk & Uncertainty 15:30 16:00 Lead: Helen F + All CEG 7 Managing Risk & Uncertainty 16:00 17:00

Mark Belmega, Dave Moon, Richard Court, Chris Rison 8 CEG private session 17:00 17:30 All CEG Members Cadent Gas Ltd Pre-read material 15:15 15:30 7 Close Pre-read material Pre-read material 17:30 1 Customer Engagement Group Meeting 13 Agenda 13th June 2019 Location Ashbrook Court, Prologis Park, Central Blvd, Coventry CV7 8PE Content Timing Speaker Delivery Method Verbal 1 CEG reflections on Day 1 & summary 09:00 10:00 Lead: Zoe McLeod 2 Private Session Cost & Efficiency 10:00 10:30 Lead: Helen F + All CEG 2 Cost & Efficiency 10:30 12:00 Mark Belmega, Dave Moon, Richard Court, Chris Rison Break Pre-read material 12:00 12:15 12:15 12:45 Lead: Ian R Simon G, Leslie S, Zoe Mc, Mike F, Victoria P, Alison W 3 Private session Assurance & Deliverability 12:15 12:45 Lead: Rish C, Helen F, Kerry M, Janet W, Martin S, Tony D 4 Building & Learning From The Past 12:45 13:45 Richard Court, Dave Moon Pre-read material 4 Assurance & Deliverability 12:45 13:45 Chris Rison, Mark Belmega Pre-read material 3 Private session Building & Learning From The Past Lunch 13:45 14:15 5 CEG private session 14:15 14:45 All CEG Members 5 CEG reflections on Day 2 & summary 14:45 16:00 All Close Cadent Gas Ltd Verbal 16:00 1

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