Customer Engagement Group Meeting 11 Agenda 10th April 2019 ...

Customer Engagement Group Meeting 13 Agenda 12th June 2019 Location Ashbrook Court, Prologis Park, Central Blvd, Coventry CV7 8PE Content 1 Welcome, Declarations Of Interest & Independence Statement Timing Delivery Method Speaker 09:00- 09.30 All Private session Forward & Executive Summary 09:30 09:50 Lead: Zoe McLeod, + All CEG Forward & Executive Summary 09:50 - 10:30 Ofgem Methodology 2 Break Mark Belmega, Dave Moon, Richard Court, Chris Rison Pre-read material 10:30 - 10:45 10:45 11:15 Lead: Janet W, Helen F Mike F, Tony D, Kerry M, Ian R 3 Private session - Commitments (Quality Experience) 10:45 11:15 Lead: Zoe Mc Simon G, Victoria P, Leslie S, Martin S, Rish C, Alison W 4 Commitments (Environment) 11:15 12:45 Richard Court, Dave Moon Pre-read material 4 Commitments (Quality Experience) 11:15 12:45 Mark Belmega, Chris Rison Pre-read material 3 Private session Commitments (Environment) Lunch 12:45 13:15 13:15 13:45 Lead: Simon G Rish C, Martin S, Alison W, Janet W, Mike F, Tony D 5 Private session Commitments (Trusted) 13:15 13:45 Lead : Helen F Zoe Mc, Kerry M, Ian R, Leslie S, Victoria P, 6 Commitments (Network Resilience) 13:45 15:15 Dave Moon, Richard Court 6 Commitments (Trusted) 13:45 15:15 5 Private session Commitments (Network Resilience) Break Mark Belmega, Chris Rison Private session Managing Risk & Uncertainty 15:30 16:00 Lead: Helen F + All CEG 7 Managing Risk & Uncertainty 16:00 17:00

Mark Belmega, Dave Moon, Richard Court, Chris Rison 8 CEG private session 17:00 17:30 All CEG Members Cadent Gas Ltd Pre-read material 15:15 15:30 7 Close Pre-read material Pre-read material 17:30 1 Customer Engagement Group Meeting 13 Agenda 13th June 2019 Location Ashbrook Court, Prologis Park, Central Blvd, Coventry CV7 8PE Content Timing Speaker Delivery Method Verbal 1 CEG reflections on Day 1 & summary 09:00 10:00 Lead: Zoe McLeod 2 Private Session Cost & Efficiency 10:00 10:30 Lead: Helen F + All CEG 2 Cost & Efficiency 10:30 12:00 Mark Belmega, Dave Moon, Richard Court, Chris Rison Break Pre-read material 12:00 12:15 12:15 12:45 Lead: Ian R Simon G, Leslie S, Zoe Mc, Mike F, Victoria P, Alison W 3 Private session Assurance & Deliverability 12:15 12:45 Lead: Rish C, Helen F, Kerry M, Janet W, Martin S, Tony D 4 Building & Learning From The Past 12:45 13:45 Richard Court, Dave Moon Pre-read material 4 Assurance & Deliverability 12:45 13:45 Chris Rison, Mark Belmega Pre-read material 3 Private session Building & Learning From The Past Lunch 13:45 14:15 5 CEG private session 14:15 14:45 All CEG Members 5 CEG reflections on Day 2 & summary 14:45 16:00 All Close Cadent Gas Ltd Verbal 16:00 1