Contents

Contents

UCL LIBRARY SERVICES Planning for the new Library Strategy 2015-18 Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief Executive, UCL Press Chair of the LERU community of Chief Information Officers Adviser to the LIBER Board on Horizon 2020 and EU issues e-mail: [email protected] UCL LIBRARY SERVICES Contents Review of Library Strategy 2011-14 2015-18 Library Strategy: Strategic context

Draft KPAs for new Library Strategy Your ideas Plaster Relief by John Flaxman, Flaxman Gallery, UCL 2 UCL LIBRARY SERVICES Contents Review of Library Strategy 2011-14 2015-18 Library Strategy: Strategic context Draft KPAs for new Library Strategy Your ideas Plaster Relief by John Flaxman, Flaxman Gallery, UCL

3 UCL LIBRARY SERVICES Achievements in 2011-14 Student Experience Research Support Support for Healthcare Space Management Widening Participation and Public Engagement Sustained NSS scores Open Access Cruciform Hub Space developments and enlargement of estate

Calendar of Public Engagement events 4 UCL LIBRARY SERVICES Contents Review of Library Strategy 2011-14 2015-18 Library Strategy: Strategic context Draft KPAs for new Library Strategy Your ideas Plaster Relief by John Flaxman, Flaxman Gallery, UCL 5

UCL LIBRARY SERVICES 2015-18 Library Strategy: Strategic Context New UCL Strategy sets goals for next 20 years Professional Services is devising its own strategy Which the UCL Library Services Strategy should complement Important that all UCL strategic thinking is thus joined up Plaster Relief by John Flaxman, Flaxman Gallery, UCL

6 UCL LIBRARY SERVICES 7 UCL LIBRARY SERVICES 8 UCL LIBRARY SERVICES RLUK Strategy 5 KPAs A Collective Approach: Re-shaping the modern research library collection Open Scholarship: Creating a new environment for the communication

of research outputs Nothing Hidden, Nothing Lost: Exposing and exploiting our collections Mapping a Changing Research Landscape: The role of libraries in research and researcher training A Creative Community: Nurturing leadership, innovation and skills throughout our libraries Justinians Pandects. A parchment fragment from the 14th century. 9 UCL LIBRARY SERVICES

Contents Review of Library Strategy 2011-14 2015-18 Library Strategy: Strategic context Draft KPAs for new Library Strategy Your ideas Plaster Relief by John Flaxman, Flaxman Gallery, UCL 10 UCL LIBRARY SERVICES KPA KPA Leader User Experience

June Hedges Membership Fran Wood; Polly Geater; Lesley Pitman; Hazel Ingrey; Esther Gladwell; Desta Bokre; Tom Claydon Staffing, Equality and Kate Cheney Breege Whiten; Grazia Manzotti; Spiros Philippas Diversity Finance, Management Andy Pow Information, Value for

Martin Moyle Anna Sansome; Tom Meehan; Sarah Lawson; Margaret Stone; Jason Hobart; Julie Noren Processes Sustainable Estate Scott Foulon; Katie Meheux; Nova Larch; Rob Drinkall; Betsy Anagnostelis (or Kate Cheney); Karen Jeger; Sandra Enwesi Money Systems and Nova Larch; Michelle Wake; Noreen Beecher; Ivan Donadello; Ben Meunier

Scott Foulon; Jay Woodhouse; Kate Cheney; Betsy Anagnostelis; Margaret Stone; Esther Gladwell; Breege Whiten; Tabitha Tuckett; Tony Overbury (UCL Estates) Communications, Outreach and Open Access Paul Ayris Ben Meunier; Catherine Sharp; Katie Meheux; Tabitha Tuckett; Lara Speicher; Ben Woods; Debbie Heatlie; Breege Whiten; Daniel Kordik 11 UCL LIBRARY SERVICES Contents

Review of Library Strategy 2011-14 2015-18 Library Strategy: Strategic context Draft KPAs for new Library Strategy Your ideas Plaster Relief by John Flaxman, Flaxman Gallery, UCL 12 UCL LIBRARY SERVICES 6 KPAs for new Library Strategy 1. Student Experience 2. Staffing, Equality and Diversity

3. Finance, Management Information, Value for Money 4. Systems and Processes 5. Sustainable Estate 6. Communications, Outreach and Open Access A Box of Useful Knowledge (Brougham Papers, UCL Library Services) 13 UCL LIBRARY SERVICES Workshop 7 User Experience Want to offer same level of service to ALL communities regardless

Staffing, Equality and Diversity BME and ethnic minority representation? Finance, Management Information, Value for Money Ensuring continuity for NHS services Systems and Processes Systems which spring out of the blue are bad How scaleable things are Sustainable Estate Hub-type development 14 UCL LIBRARY SERVICES Workshop 7

Comms, Outreach, Open Access Blog more useful, embedded in Outlook REF 2020 is a challenge OA Team is essential 15 UCL LIBRARY SERVICES Workshop 6 Student Experience Librarys role in co-ordinating student/learning skills across UCL Issue for Professional Services as a whole? Distance learners Do we support this adequately? Can we learn from IOE, who have many Distance Learners? Induction Needs to be less ad-hoc More co-ordination between subject librarians?

Engage with Transitions Programme to engage with students before they arrive Contact students before they arrive, and then on their first assignment - better than relying simply on a tour 16 UCL LIBRARY SERVICES Workshop 6 Communications, Outreach and Open Access Open Access How does REF policy fit in with UCL mandate? Altmetrics How to get academic engagement? Systems and Processes Difficult to find rare material/specific editions in Explore Easier in COPAC Need to identify UCL-specific copies

Need for Special Collections rep. on Explore Group?! 17 UCL LIBRARY SERVICES Workshop 6 Lack of access to adequate hardware/software e.g. for developing multimedia tools IPADs (personal) are used by staff; can Library provide these? Increased access to IPADs for staff use is desirable 18 UCL LIBRARY SERVICES Workshop 5 Student Experience

Extend SCONUL offer beyond Band A But problems re space if more external users come into UCL Sustainable Estate New buildings? Change existing spaces Maximise existing space, especially in sites More group study spaces, not at the expense of quiet space Trainer-led learning space needed Allows presentations to groups of 20 at a time 19 UCL LIBRARY SERVICES Workshop 5 Green issues optimise all library sites for climate, heating issues, energy use, eco-lighting liaison with Estates. Focussed on Librarys Estates team Space more small meeting rooms for staff needed

Finance, Management Information, Value for Money VFM. Constrained by UCL procurement activities. Too bureaucratic and restrictive More specialist suppliers needed to meet library needs 20 UCL LIBRARY SERVICES Workshop 5 Staffing, Equality and Diversity Staffing Look at temporary and Acting Up roles again Staff development for teaching skills Systems and Processes IT support in the evenings inadequate More access to IT equipment for induction, also IPADs, also software licensing

Library staff and student dont have access to the same desktop 21 UCL LIBRARY SERVICES Your Ideas: Workshop 4 Student Experience New expanded name for KPA needed to embrace NHS Measure user experience via surveys; include NHS in Library Surveys Extension of opening hours would require staffing presence RFID could be implemented at any time (not just during the Summer). Staffing, Equality and Diversity Enhanced staff training and development, allowing staff to take on new tasks they are interested in creating more flexible opportunities would be welcomed

Opportunities for work shadowing would be welcomed More opportunities to sit on interview panels would be welcomed 22 UCL LIBRARY SERVICES Your Ideas: Workshop 4 UCL Library Staff Survey in years when UCL Staff Survey is not run? Focus would be on service improvement and service development Issue for Staff Development and Training Committee More detailed information about SMT business (agenda and Minutes). Consultation on issues where appropriate. Links to SMT Minutes on LibNet sent after Workshop 23 UCL LIBRARY SERVICES

Your Ideas: Workshop 4 Finance, Management Information and Value for Money Offering library management services to new NHS sites for fee noted as possible development Offering new services to NHS users .e,g, OA repository services (not fee-based) Monitoring requires better KPIs Distribute NSS and SB/ISB results around all library sites Systems & Processes UCL desktops not adequate for all needs WTS problematic How much leeway is there to run unmanaged machines? Alma in 2016. Implementation needs to allow sufficient time for testing 24

UCL LIBRARY SERVICES Your Ideas: Workshop 4 Sustainable Estate 650 extra learning spaces noted as being provided for Bloomsbury estate Greater transparency in decision making needed when site requirements for estates development identified Better long-term planning needed. Construct a rolling 3-year plan? Communications, Outreach and Open Access More visits by senior staff to site libraries needed. Set a target of at least one visit per year More opportunities for feedback on developments would be valuable More team meetings/exchange of experience sessions would be helpful For Open Access to succeed, interaction with academics essential

25 UCL LIBRARY SERVICES Your Ideas: Workshop 3 Student Experience Make Student Experience more equitable across sites Resources, Money, Space No social space for students on this site Student Experience does not embrace NHS users Opening Times extensions require staffing and security presence and some form of IT support Staffing, Equality and Diversity Library is generous in training provision, but central UCL provision of training is relatively poor Time for staff training is difficult in smaller sites Backup for evening cover difficult. Solve by using Security staff?

Create opportunities for work shadowing across the Library 26 UCL LIBRARY SERVICES Your Ideas: Workshop 3 Systems & Processes Automate ingest of membership records in Aleph for Hospital staff? Recruitment processes and workflows not transparent enough Sustainable Estate Need to define more explicitly responsibilities for NHS/HE sites on who is responsible for estate management Communications, Outreach and Open Access

Generic Library Finance e-mail id helpful Working Groups need to communicate outputs better Make more use of LibNet Health and Safety comms well developed 27 UCL LIBRARY SERVICES Your Ideas: Workshop 2 Student Experience 24-hr opening everywhere Upgrading computers Information skills more staff involvement Staffing, Equality and Diversity More comms re training More permanent staff

Finance, Management Information, Value for Money Sell stuff USB sticks, bags Give away USBs to promote Librarys service Systems & Processes Staff and student desktops are different; should be the same 28 UCL LIBRARY SERVICES Your Ideas: Workshop 2 Sustainable Estate Plans for Special Collections in UCL East and Bloomsbury 650 extra learning spaces in library footprint Communications, Outreach and Open Access Marketing and promotion of library services Marketing internally and externally

Work with students between A-level and arriving at UCL Communication in the Library More consistent communication 29 UCL LIBRARY SERVICES Your ideas: Workshop 1 Communication More detailed communication E-mail is best (blog is storehouse) Twitter used mainly by students S: drive and LibNet. Not everything is open. S: drive should

be open Group plans should be available to all staff 30 UCL LIBRARY SERVICES Your Ideas: Workshop 1 Communications timetable for external communication required Finding useful images difficult. Ask Librarys IT team to organise library images so they are easier to find and use Outreach Need an Outreach budget. Exhibitions budget exists We need a Public Engagement Strategy More staff for Public Engagement Dont use Public Engagement. Better name is Outreach

Student Experience Lack of space a problem; but 650 new learning spaces coming into library footprint Research-based learning. Library has already developed modules with 2 new Departments. These can be used as prototype for further work 31 UCL LIBRARY SERVICES Your ideas: Workshop 1 We record hours for teaching and get paid for it?? UCL Museums do this already Radical review of subject librarian timetable for training needed Overseas (postgrad.) students some lack basic information and research skills? In IoO, some staff do teaching in these areas 75%

of the time Finance, Management Information, Value for Money Special Collections set up a Friends network? Imperial War Museum have gone down commercial route a model for UCL Library Services? 32

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