Competition and Markets Authority (CMA) Guidance; impact on ...

Competition and Markets Authority (CMA) Guidance; impact on ...

Competition and Markets Authority (CMA) Guidance; impact on student recruitment communications Communications and Marketing November 2017 What is the CMA? Competition and Markets Authority UK government department (non-ministerial) Regulates business competition in the UK and works to prevent anti-competitive activity Replaced former Competition Commission and Office for Fair Trading in 2014

Background (1) October 2015: New Consumer Rights Act (CRA) came into force CMA guidance published in March 2015 to help UK HE providers understand their responsibilities under consumer protection law Applies to the relationship between HE providers and prospective and current students Guidance applies to study at all levels Background (2) Guidance split into three parts: Information provision (material information)

T&Cs between HE providers should be fair Complaint handling processes should be fair and transparent Overall responsibility for UCLs CMA response resides with SRS Requirements for those involved in student recruitment comms relate to information provision. Material information should be: Timely (i.e. available to students at the time they are making their decision) Up-front, honest, no omissions Easy to find and accessible Covers visual and verbal information as well as

written What is meant by material information?

Programme Title Entry requirements, including UK and International qualifications Core and optional modules Programme Structure (what modules are studied in each year including year abroad) Method(s) of assessment for the programme Contact hours and workload The award to be received on successful completion

Location of study or possible locations Length of programme Whether the programme and provider are regulated and by whom Whether the programme is accredited

Any particular terms, such as those in the HE providers rules and regulations, that apply to the programme that students may find particularly surprising Total programme costs (Tuition fees plus extra costs, e.g. for fieldwork, extra equipment or materials, costs associated with year abroad) Information about the accessibility of learning support facilities such as library

opening times, the course timetable Details of modules that must be completed in order for the award to be accredited on completion of the programme Information for disabled students Qualifications of teaching staff Scholarships, bursaries, funding Help! The Prospectus cant cover all this for a variety of reasons: Some information is simply not available Some information always subject to change this far

in advance Problems gathering very detailed information Departmental/faculty websites often fill in the gaps, but not consistent. Improve co-ordination Communications mix Prospectuses ___________________ Prospectuses ___________________ Departments/faculties Changes made to Prospectuses Expanded guide to additional costs (equipment,

materials, travel/accommodation for fieldwork, etc) General disclaimer (with the help of Legal) Automated last updated field so currency of information can be judged Expanded fees field with clearer information about fee increases Expanded KIS explanation Accreditation field (in progress) Important to remember: The CMA document is guidance only setting out the requirements for compliance with consumer law as the CMA sees it. Not a substitute for the law itself, nor does it

replace the role of a court. Full implications & what is expected of universities will only become clear after the first test cases ideally these will not involve us. What happens if we dont comply? Could be subject to enforcement action by CMA/ASA/QAA Could be subject to legal action by students Serious implications for UCLs reputation Fines and potentially unlimited transfer and relocation costs if incurred by wronged student. Payable by department responsible. Audit of preparedness

Summary If involved in student recruitment, this is your responsibility to know and understand Embed advice and guidance in what you do and content you provide Key issues are: accuracy, transparency and timeliness UCL CMA website in development but cannot cover all situations. Further information CMA resources relating to student recruitment:

Student and Registry Services: Bella Malins is leading on providing departmental guidance and overall UCL policy: [email protected] - advice for HE providers (their obligations under the CRA) and students (their rights as consumers) UCL Legal Services

Recently Viewed Presentations

  • ITE PC v4.0 Chapter 1

    ITE PC v4.0 Chapter 1

    MAC Sublayer. MAC constitutes the lower sublayer of the data link layer. Responsible for Data encapsulation and Media access control. Ethernet Evolution. Ethernet has been evolving since its creation in 1973. The Ethernet frame structure adds headers and trailers around...
  • Chronic Kidney Disease (CKD) - Weebly

    Chronic Kidney Disease (CKD) - Weebly

    Phosphorus restrictions are also due to the inability to remove excess. Excess can lead to hyperphosphatemia which can lead to bone problems, low blood calcium, calcification or hardening of tissues and other serious health problems. Sodium restriction is important in...
  • Api Tg#5 1/26/11

    Api Tg#5 1/26/11

    API TG#5 5/25/10Charge. WG#1: Current Section 5 calculates solids removal equipment efficiency but does not illustrate how drilling discharge volumes can be minimized via improved solids removal efficiency. Add calculations and text to demonstrate this relationship.
  • USE Reverse Beacon Network with your contest program

    USE Reverse Beacon Network with your contest program

    USE Reverse Beacon Network with your contest program. I use the VE7CC "CC User" program - that VE7CC provides for free to set up the RBM for use with N1MM (you can use it with your contest program too!!) REVERSE...
  • NOSORH Update Region E July 8-9th, 2015 Teryl

    NOSORH Update Region E July 8-9th, 2015 Teryl

    Lynette Dickson, PPMT Co-chair. Pat . Carr, PPMT Co-chair. Natalie Claiborne, State Rural Health Association Liaison, Educational Exchange Co-Chair. Sharla Allen, Regional Rep, Awards Co-Chair. Don Wood, Regional Rep. Kylie . Nissen, Communications Co-Chair
  • Introduction to Lean Manufacturing Lean Manufacturing Definition Lean

    Introduction to Lean Manufacturing Lean Manufacturing Definition Lean

    By The MEP Lean Network Intro-To-Lean History Timeline for Lean Manufacturing Intro-To-Lean Lean manufacturing is a philosophy In 1990 James Womack, Daniel T. Jones, and Daniel Roos wrote a book called "The Machine That Changed the World: The Story of...
  • Regression Analysis Introduction  Derive the  and  Assess the

    Regression Analysis Introduction Derive the and Assess the

    If these assumptions hold, we say the estimator is BLUE BLUE Best or minimum variance Linear or straight line Unbiased or the estimator is accurate on average over a large number of samples. Estimator Consequences of BLUE If the estimator...
  • The Emerging Church PART 2 LEONARD sweet Ron Duffield

    The Emerging Church PART 2 LEONARD sweet Ron Duffield

    Definition of SEMIOTICS: "a general philosophical theory of signs and symbols." Leonard Sweet has been the primary person to make this word popular in the Emerging Church movement. He states that he bases it on Mat 16:3 "He answered and...