Business Etiquette 101 - Southwestern Community College
Business Etiquette 101 Politeness is to human nature as what warmth is to wax. - Arthur Schopenhauer Authored and presented by: Patty Kirkley & Chuck Reece September 19, 2012 ? ? ? Why Do Employees Fail?
According to a Leadership IQ study, 46% of all newly-hired employees fail within 18 months Why? 26% Cannot Accept Feedback 23% Unable to Understand or Manage Emotions 17% Not Motivated to Excel 15% Wrong Temperament for Job 11% Lack Technical Skills
Why Employees Fail? HR Professionals Say 80% Lose Jobs Because Dont Know What to Expect Dont Understand Corporate Culture or Rules Do Not Have A Plan Cannot Accept Feedback Stay with Past Ways of Doing Things Share Too Much Personal Information
Behave in Rude, Boorish, or Arrogant Manner Top Roadblocks to Success Ask your New Boss for Help Clarify Goals (understand how your performance/success will be evaluated) Develop a Plan of Action and Review with Your Supervisor Listen to Co-Workers and Get Their Input and Collaborative Ideas Meet as Many People as You Can (be friendly and build
professional relationships but avoid getting overly personal) Observe the Culture (find a mentor if you can) Figure Out Culture and Values Know What is Expected & Impress More Than I Wanted to Know Listen and observe carefully
Many new college graduates fail because they were not told or do not know the rules or why they should follow them Be Punctual Wear the Expected Attire Dont Immediately Ask for Leave Time Work Overtime if Needed Demonstrate Integrity Learn and Follow Chain of Command Learn the Rules & Follow Them
Treat Everyone with Respect (Golden Rule 101) Avoid Get Negativity (That Wont Work) Along with Others/Cooperate Volunteer
Be A Team Player Dont Ask the Same Questions Over and Over (take notes when you are learning new tasks) Be Receptive to Learning (constantly learn new things) Ask
for New Assignments Stay Busy And Work Hard (find things to do) Have A Work Ethic Do Your Share Own up to Mistakes
Do Not Worry if Someone Takes Credit for your Idea or Work Learn to Accept Criticism and Make Changes Accordingly Never Display Arrogance or Sense of Superiority
Take Responsibility Own Up to Mistakes Greet Everyone and Smile Be Polite Please, Thank You, Good Job, and Im Sorry are Powerful Words Listen - Dont Interrupt Watch Your Language You Never Know Who You Will Offend Keep Your Cool Even Under Stress
Resolve Conflicts Professionally (no vendettas or soap operas and never any backbiting or gossiping) Mind Your Manners Err on the conservative side until you understand the dress code; when in doubt, take the conservative route Dont
insult your co-workers with sloppy, slovenly appearance Even in a jeans environment, take care with your grooming clean, neat and pressed clothes, hair combed, nails trimmed and clean Appearance and Dress Social Media, E-mail, Instant Messaging,
Web Conferencing, Cell Phones, Texting Nine times out of 10, what these new modes (of communication) have really given us are simply new opportunities to blow it! Peggy Klaus Avoid Techno Traps On social media sites: Decide whether you are using for personal or
business use Dont use what business contacts post as office gossip fodder Think about what you post on the wall Never rant and never vent No pokes please Dont tag without asking Understand that you can say no to being a friend Social Media Who is searching?
44% of adults who are online have searched for information about someone from whom they are seeking a professional service. 31% of Internet users have searched for information about coworkers, competitors, and other business contacts. Who is sharing and what? 65% of adults have changed privacy settings to limit what they share online. 27% of employees now work for employers who have rules for how they present themselves online. Source: Pew Internet and Life Project, A Project of Pew Research Center, Reputation Management and Social Media, by Mary Madden and Aaron Smith, May 26, 2010
Social Media Unless your job directly requires providing content, updating, or using social media to promote or advertise, it does not belong at work. Dont be caught on your personal Facebook page during work time.
Social Media Make the Subject Specific; Do Not Leave Blank or Generic Fill in TO Just Before Sending Be Very Wary of Reply to All Delete Extraneous Information Before Forwarding When Answering a Question, Copy It and Respond Address and Sign your E-mails (you are dealing with people) Do Not Type in All Caps Check E-mail at Least Once Daily
Use Correct Grammar and Punctuation (no abbreviations) Avoid Spam E-mail Etiquette Vast Majority of Employers Monitor So Do Not Misuse NEVER, NEVER Use E-mail in Confrontational Manner! It Is a Passive-Aggressive Approach to Conflict Management It Will Backfire and Make You Look Immature and
Petty If Any Emotion in E-Mail, Hold It and Review Carefully or Discard It Later Do Not Use E-mail to Deliver Bad News. E-Mail Final Tips Do Tech Etiquette Breaches Impact Your Career? Extent to Which Technology Etiquette Breaches Affect Careers
15.00% 61.00% 1.00% 23.00% Greatly Don't Know Not At All Somewhat
Source: Robert Half Survey of 659 Human Resource Managers in the United States and Canada Tech Etiquette Breaches Always Return Calls (At Least Once Daily) If Out of Office, Leave Message So Callers Know When to Expect Return Call Identify
Yourself and Your Organization When Making or Answering Calls Personalize Never the Conversation; Always Smile Be Rude Phone Etiquette Leave
Off or Put on Silent or Vibrate (Keep It Out of Sight/Take off Bluetooth) Do Not Use Cutesy or Annoying Ring Tones Think about your Location Avoid Talking too Loudly Limit Personal Calls to Emergencies or Very Important Calls Know What Is 911 & 411 Cell Phone Etiquette No
Text Speak (AFC, CYE) If Sending Group Text, Write to Most Formal Person in Group Keep Language Appropriate to Audience Check Spelling/Grammar Carefully Be Cognizant of Timing Do Not Rely on Texting to Replace Other Forms of Communication Texting for Business Purposes Arrive
on Time or Early Sit Up Straight and Maintain Eye Contact with Speaker Treat Everyone Equally Pay Attention and Take Notes Do Not Engage in Side Conversations Do Not Text, E-Mail or Surf the Net Have Your Calendar Participate, but Do Not Monopolize Meeting If You are Leading Meeting, Have an Agenda and Thank People for Their Time and Participation Meeting Etiquette
In these times, it is important to prepare for a variety of business and social situations. Your success depends on you Your attitude Your composure and confidence Your etiquette skills Why Business Etiquette? Business-Workplace
Etiquette http://sbinfocanada.about.com/library/bizeti quettequiz/bletiquettequiz1.htm http://www.gradview.com/articles/careers/ etiquette.html How Do Your Etiquette Skills Measure Up? Business Etiquette for Networking Events. Ravenwerks Global Ethics, Etiquette, and Effectiveness. 30 Sept 09 .
Post, Emily. The Emily Post Institute; Etiquettes Home on the Web.
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