311: The Thread That Binds the City Together

311: The Thread That Binds the City Together

311 for City Services The Thread That Binds The City TR EY re s e a r 311 allows Residents and Departments Communicate Centralized, Available, Easy Access, 24/7 Access, Feedback Friendly, Low Maintenance, High Value, Expandable About Us The City of Little Rock is

committed to quality Services and Easy Access TR EY re s e a r 2 311 is Progressive Gone are the days of paper work orders filed in a cabinet, taking up valuable space Utilizing 311, all departments can select, organize, assign and evaluate duties to employees. Reports of open, closed and over due tasks are at your finger tips. TR

EY re s e a r 3 311 is Versatile Option 1 Requests can be entered from a Laptop, I Pad, Mobile device or traditional Desk top TR EY re s e a r 4 Department Efficacy and Efficiency Ever heard the phrase: If it Isnt documented, it didnt happen? Efficacy

Departments are now able to receive requests real time, and prioritize by urgency. Departments can be transparent with their measurable task completion and provide reports from 311. Departments have the benefit of real time feedback to residents Efficiency Departments have ease in work assignments Employees can plan and organize their day be their work lists Departments have built-in phone support from 311 Call Center-saves time and diverts Human capital onto production versus office coverage. TR

EY re s e a r 311 is easy to remember Residents have one simple number to use for accessing City Services and asking questions TR EY re s e a r 6 311 information artments have the ability to alter, enhance or create Service Request typ Number of Request Types 140 120 100

80 60 40 20 0 2006 2010 2014 2018 2020 TR EY re s e a r Number of Requests in 311 for 2018 311 is able to report daily, monthly, quarterly and annual productivity Solid

Code Operati Animal Parks Waste Enforce ons Services and Rec ment Total 0 373 0 0 83,142 26,388 11,094

4844 Over dues 0 719 0 0 3 722 Other 200 0 2,604

0 1 2805 Open Closed 1 374 121 125,589 TR EY re s e a r Large image WHAT ARE YOU WAITING FOR?

TR EY re s e a r 9 Than k You Danyel W. McNeil 501-371-6867 [email protected] v LR.gov TR EY re s e a r 10

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